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FAQ

1. Adult with a baby
I travel with my baby, what must I know ?

Answer

X

The baby must be placed on the accompanying adult's lap, which is subject to the availability of baby belts and entails a 90% discount on the "baby" fare.

If the baby occupies an extra seat, it must be in an approved car seat, and the "child" fare will apply.

Car seats are accepted as long as they are approved for automobiles, will stay in the seats, and can be restrained with a seat belt. The accompanying adult is responsible for installing the car seat on board.

The new law in force stipulates that even a baby must have proof of personal identification, such as a French national identification card or passport. A baby ravelling with one of his/her parents must submit a certificate of exit validated by the second parent. A baby travelling with an accompanying adult who is not a parent of the child will be asked to provide a certificate of exit signed by both parents.

2. Algeria Formalities
Which formalities must I provide for a trip to Algeria ?

Answer

X

Before any trip to Algeria, check the entry and visa formalities for each passenger at the embassy and consulate of Algeria, and the type of pieces of identification required and their expiration dates. Be aware that obtaining certain documents can take up to several months.

You must provide:

• - A passport that is valid for more than 6 months after the date of your departure and a photocopy of it
• - Two recent, identical passport photos (face)
• - A travel insurance certificate and a certificate of repatriation assistance
• - Application forms for visas filled out in duplicate.
• - Residence Permit and a photocopy of it (for foreigners living in France)
• - A valid residence permit (foreigners residing in Switzerland)

There are two types of visas for travelling to Algeria:

• - A tourist visa: provide proof of travel insurance and a hotel reservation or accommodation certificate that is certified by the local authorities.
• - A business visa: provide a travel order from your employer and an invitation from the business partner you are visiting.

Important:A one-month visa costs € 33, and a three-month visa costs € 100. It takes a minimum of 48 hours to get a visa.

3. Animal
Can I travel with my pet ?

Answer

X

Pets may travel on board Aigle Azur flights:

• - Maximum weight: 5 kg (including the weight of the cage)
• - Maximum dimensions of the kennel: 115 cm (cages not sold by the company)

Animals must travel in a cage placed either in the hold or in the cabin under the seat of the accompanying passenger. In the cabin, they must be placed in an approved cage or luggage that is closed and allows the animal to breathe. In the hold, animals must be placed in an approved, fibre glass cage that is not sold by Aigle Azur (metal and wooden cages are prohibited). The cost for them to travel is that of an extra luggage.

Read Transport of animals section...

4. Azur Plus
Which benefits will give you the Azur Plus frequent flyer program ?

Answer

X

Each trip on Aigle Azur scheduled flights will permit you to acumulate Miles and beneficiate attractive rewards :

• - Reward tickets
• - Excess luggage
• - Upgrades

Information and inscription : www.azurplus.fr.

5. Changes in bookings / cancellation / refund
What are the modalities for a ticket modification, cancellation or refund ?

Answer

X

- You may request a change in your ticket if permitted by the fare conditions. To do so, you must contact us on 0 810 797 997 (0.06 cts € / min) or go to one of the company’s sales desks.

- Aigle Azur reserves the right to refuse any modification of a ticket (destination, times, dates) due in particular to availability. In the event of modification, the initial ticket shall no longer be valid and must be returned.

- An air ticket is non transferable.

- In the case of an accepted modification request, you must, as the case may be, pay the price difference. If the new fare is lower, the difference shall be refunded to you if permitted by the fare conditions.

- In the event of a change, penalties may apply according to the initial fare conditions.

- The refund of a ticket in the event of cancellation may only be made if permitted by the fare conditions. Aigle Azur has a minimum period of one month as of receipt of all of the documents requested to make the refund.

- Service charges are not refundable.

- Postage expenses, where incurred, are not refunded.

6. Checked Luggage
How much kilos can I transport ?

Answer

X

All checked luggage is subject to a luggage allowance, which is the weight that you may check for free. The luggage allowance amount depends on your destination, fare, and class of travel.

See Checked luggage and Excess luggage fees Sections

7. France formalities
Which formalities must I provide for a trip to France ?

Answer

X

Before any trip to France, check the entry and visa formalities for each passenger at the embassy and consulate of France, and the type of pieces of identification required and their expiration dates. Be aware that obtaining certain documents can take up to several months.

You must provide:

- A valid passport (citizens of Member States of the European Union, the European Economic Area, and Switzerland). Note: However, family members (spouse, minor children or dependent children, dependent relatives) are subject to the same movement regulations as other foreigners of their nationality.

- A passport valid for more than three months from the date of expiry of the visa, a duly completed and signed visa application form, up to three standard passport photos, and payment of the application fees (for citizens from countries that are exempt from needing a visa).

- Passport + short-stay Schengen visa - provide a passport valid for more than three months from the date of expiry of the visa application form, a duly completed and signed visa application form, up to three standard passport photos, payment of the application fees, repatriation insurance, guarantees of repatriation (return ticket or sufficient means to purchase one), and any document that could convince the consular authority of your intention to leave the "Schengen area" upon the expiry of your visa, and for minors under age 18 you must provide specific proof.

There are several types of entry visas and long-stay visas in France:

- Entry visa and short-stay visa (€60), entry visa and short-stay visa valid for the overseas departments and territories (€60)

- Entry visa and short-stay visa valid for French Polynesia and the Caribbean (€9)

- Entry visa and long-stay visa valid for France (€99) and long-stay national visa (€15)

8. Identity document for French minor
What identity documents to prepare before a French minor trip planning?

Answer

X

From January, 1 2013, for the Schengen zone and all of the European Union, a national identity card is sufficient. For non EU countries a passport is usually needed. Certain countries may have specific requirements such as a visa or a parental consent. Note: The old parental consent form is no longer is use. It is strongly advised to verify a complete list of required documents for travelling on the website of the Ministry of Foreign Affairs in the section “tips for traveling”.

National identity card presented to the customs has to be valid.

9. Insurance inscription
How to take an insurance ?

Answer

X

Don't hesitate ever again when buying your plane ticket! With its partner L’Européenne d’Assurances, Aigle Azur offers three custom insurance plans that are tailored to your needs, enabling you to deal with any situation that may arise.

- Comprehensive Insurance

- "Last Minute" Insurance

- Cancellation Insurance

More information...

Sign up : online at aigleazur.fr, by phone at 0810 797 997 (0.06 cts € / min), or at any Aigle Azur ticket counter or agencybranch.

10. Luggage - Oversized luggage
I want to transport an oversized luggage, is it possible ?

Answer

X

When booking your Aigle Azur ticket, you must inform us if you want to carry bulky or oversized luggage and divide them into luggages of 32 kg maximum.

- Wheelchairs

Transporting your personal wheelchair in the hold is free. However, you must inform us at the time you make your reservation.
Personal wheelchairs are labelled and protected by specific packaging.

Please read the regulations regarding persons with reduced mobility.

- Musical instruments

Musical instruments are allowed in the cabin (maximum size permitted: 55cm x 35cm x 25cm) subject to being placed under your seat or in the luggage compartment. Large and fragile instruments (cello, bass, etc.) must be indicated when booking your reservation.  These instruments must travel on a seat and require the reservation of a second passenger seat, which you will be billed for without taxes.

11. Mali Formalities
Which formalities must I provide for a trip to Mali ?

Answer

X

Before any trip to Mali, check the entry and visa formalities for each passenger at the embassy and consulate of Mali, and the type of pieces of identification required and their expiration dates. Be aware that obtaining certain documents can take up to several months.

You must provide:

- A valid passport and a visa. To get a visa, please make an appointment at the consulate/embassy nearest you. It takes a minimum of 48 hours to get a visa.

- A valid passport for citizens of visa exempt countries: Algeria, Benin, Cameroon, Ivory Coast, Andorra, Principality of Monaco, Chad, Gambia, Burkina Faso, Morocco, Mauritania, Niger, Senegal, Togo, Tunisia.

- A certificate of vaccination against yellow fever is mandatory.  Other vaccinations are recommended (meningitis, hepatitis, etc.). Make sure to allow enough time for these vaccines!

Contact the Directorate General of the National Police in Bamako (Mali) in order to extend the validity of your visa and get a long-stay visa.

12. Morocco Formalities
Which formalities must I provide for a trip to Morocco ?

Answer

X

Before any trip to Morocco, check the entry and visa formalities for each passenger at the embassy and consulate of Morocco, and the type of pieces of identification required and their expiration dates. Be aware that obtaining certain documents can take up to several months.

You must provide:

- A valid passport that is still valid six months after departure or a national identification card—but only as part of a trip organised by a travel agency in the country of origin—(for citizens of France and the European Union). The maximum duration of a tourist trip to Morocco is limited to three months (90 days).

- Visa applications must be submitted to the Consulate or Embassy of Morocco by submitting a duly completed information sheet, an identification card, a residence card, a valid passport and three passport photos (for foreign nationals from countries that are not exempt from the visa requirement).

13. Portugal formalities
Which formalities must I provide for a trip to Portugal ?

Answer

X

Before any trip to Portugal, check the entry and visa formalities for each passenger at the embassy and consulate of  Portugal , and the type of pieces of identification required and their expiration dates. Be aware that obtaining certain documents can take up to several months.

Under the condition that there is no modifcations by portuguese authorities, you must provide these pieces of identification for any trip to Portugal :

• - A national identification card (two-month stay) or a valid passport (three-month stay) (for citizens of the European Union and Switzerland). Minors, regardless of their age, are also requested to bring a national identification card unless they appear on the passport of their parents or the accompanying adult.
•  
• - A French residence permit and a valid passport for non-EU nationals residing in France. Check with the consulate nearest you.

14. Ticket reservation
How can I reserve my ticket ?

Answer

X

- Online
You can buy a ticket online up to X hours before the flight's departure. Make your payment by providing your credit card number through a completely secure transaction. An itinerary is sent to you via email immediately after your purchase. Then all you have to do is show up and check-in for your flight.

- By phone
You can contact our reservations centre at 0810 797 997 (0.06 cts € / min) Monday through Friday from 9am to 8pm and Saturday from 9am to 6pm.

- At a Aigle Azur branch/ticket counter

All  Aigle Azur branches ticket counters located in the cities serviced by the company issue Aigle Azur tickets. See the list of Aigle Azur branches.

- At your travel agency

Aigle Azur tickets are sold at all travel agencies.

15. Tunisia Formalities
Which formalities must I provide for a trip to Tunisia ?

Answer

X

Before any trip to Tunisia, check the entry and visa formalities for each passenger at the embassy and consulate of Tunisia, and the type of pieces of identification required and their expiration dates. Be aware that obtaining certain documents can take up to several months.

You must provide:

• - A valid passport or valid identification card (for citizens of the European Union and Switzerland, but only through a trip organised by a travel agency in the country of origin providing a round trip plane ticket coupled with a hotel reservation). Minors who are Tunisian citizens are allowed to enter Tunisia with a valid or expired Tunisian passport or with a laissez-passer issued by the consulate. They may also appear on their parents' passport. Minors who are foreign nationals and citizens of the European Union and Switzerland must submit a valid identification card, a passport, or any other document allowing them to return to their country of origin.

There are two types of visas:

• - A transit visa: A visa that is valid for a maximum of seven days, allowing a stopover in Tunisia. It is issued by the Tunisian embassy, its consulates, and Tunisian border police.
•  
• - Entry visa: A visa that is valid for a maximum of three months (90 days). It is issued by the Tunisian diplomatic and consular missions abroad. Exceptionally it may also be issued by mail by the Directorate General of Security in Tunis to foreigners who reside in countries where there is no Tunisian Consulate or Embassy.

16. Unaccompanied minor
Can my child travel alone ?

Answer

X

Yes. An Unaccompanied minor (All young passengers ages 4 to 11 at the time of travel) must imperatively have his ticket, identification and certificate of exit with parental consent* (identification form containing the name and address of the person responsible for receiving the child upon arrival, who will be required to have proof of identity). All documents must be placed in a pouch worn around the minor's neck.

At the destination, our ground crew at the airport will take care of the child from the time he/she leaves the aircraft through customs, to the luggage claim, until the person responsible for receiving the minor arrives in order to ensure maximum safety

The unaccompanied minor is the first to board the plane and last to get off. At check-in, the child is taken by our ground crew, who accompany him/her through the different stages of his/her journey, through security checks, customs, and to the boarding area in order to ensure total security.

* Starting from January 1, 2013 even unaccompanied minors will have a chance of travelling to Europe and internationally in possession of their ID cards. Individual or collective authorizations are no longer required to leave the country. These rules can vary from country to country. Travellers are advised to prepare their itineraries using the information provided by country name on the following website : www.diplomatie.gouv.fr